Avoiding Controversy is one of the most significant barriers a company faces. CEOs and managers will always need to avoid confrontation for one reason or another, but when they do they...



The wire transfer department of a bank opened daily at 8:00 AM but had a cutoff time of 3:00 PM for customers to issue wiring instructions so that a funds transfer could be completed...



In the retail store environment--a fast-moving industry--it is important to transmit sales and pricing data electronically to headquarters on a daily basis. Doing this allows decisions...



Car insurers will send you a renewal notice a month before your insurance is due to expire, giving you the chance to accept or decline coverage. Thus, if your insurance renews February...



When customers question a charge on their credit card bill, a process called dispute resolution kicks in. The credit card company acts as kind of a broker between the customer and the...



Financial institutions retain much of the data they use that relates to their customers. Some is retained for legal and compliance reasons; other data is kept because it could be useful...



When a credit card company analyzed its disputes area, it found that almost 30 percent of disputes involved transactions less than $25 in size. When an item goes into dispute, a long...



One telecommunications company discovered that it used no fewer than 84 different types of envelopes in its mailings to its customers. It had envelopes of different sizes, different...



As a college student, I took lessons to become a pilot. I put in enough flying time to pilot small, single-engine planes that could take up to three passengers. To this day, I enjoy...